Aliyu Umar

Technical Officer responsible for agricultural development projects, focusing on soil analysis, irrigation monitoring, and farmer training, contributing to regional food security.

• Conducted comprehensive soil sample surveys from over 50 farms, analyzing adaptability to inform agricultural planning and optimize crop selection.
• Monitored and evaluated 7+ FCTA, ADP Irrigation Projects, ensuring efficient water resource management and contributing to increased crop yield by 15%.
• Led training and re-training sessions for over 100 local farmers on modern farming processes, enhancing agricultural productivity and sustainable practices.
• Managed the distribution of essential agricultural inputs, including 5,000+ seedlings and 100+ tons of fertilizers, to farmers, supporting regional food security initiatives.
• Educated farmers on innovative agricultural product storage and marketing strategies, improving post-harvest management and potentially increasing farmer income by 10-20%.

HR Software Officer providing technical support and strategic advice on HR and ERP applications to optimize client record management.

• Provided expert technical support to 20+ clients on HR applications, optimizing company record management and improving data accessibility.
• Assisted clients with the effective implementation and utilization of SAP ERP solutions, streamlining business processes and enhancing operational efficiency.
• Developed tailored advisory strategies for clients, leading to improved adoption of HR software and more effective management of sensitive company data.

Coordinated logistics and managed inventory for construction projects, ensuring efficient material flow and precise record-keeping.

• Maintained accurate real-time inventory records for goods valued at over $500,000 in store, minimizing discrepancies and preventing stockouts.
• Documented the receipt of all construction materials to multiple sites, enhancing supply chain visibility and contributing to on-time project delivery.
• Processed and recorded over 200 goods orders using SAP Business One (SAPb1), streamlining procurement workflows and improving data integrity.

Managed customer service for top-tier clients and trained new agents in CRM application usage, enhancing operational efficiency and customer satisfaction.

• Provided dedicated, high-priority support to the top 20 Platinum MTNN customers in Nigeria, maintaining a 95%+ satisfaction rate.
• Trained a cohort of 15+ new customer service agents on CRM applications, significantly improving their efficiency in resolving complex customer challenges.
• Resolved an average of 50+ customer inquiries daily, consistently exceeding service level agreements by 10%.

Conducted comprehensive water quality assessments and data collection for TETFUND in Kaduna, Nigeria, informing public health initiatives.

• Performed comprehensive water quality assessments across 2 major Kaduna regions, analyzing over 100 water samples to identify environmental impacts.
• Systematically collected data from 500+ households on water sources, contributing to a vital public health report for the local government area.
• Analyzed collected data to identify patterns and trends in water quality, informing recommendations for improved community health and sanitation.

Served as a Technical Officer in the engineering unit during the National Youth Service Corps program, supporting project execution and maintenance.

• Contributed to daily operations within the engineering unit, supporting project execution and maintenance activities.
• Assisted in the technical review of engineering documents, ensuring compliance with established standards and specifications.
• Participated in field assessments, gathering critical data for ongoing and prospective engineering projects.